Shipping & Returns

Effective Date: 22/09/25

1. Shipping Policy

Processing Time:

  • Orders are processed within [Insert number] business days after payment confirmation.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Time:

  • Standard Shipping: [15–20 business days]

  • Express Shipping: [5–9 business days]

  • Delivery times may vary depending on location and customs processing.

Shipping Costs:

  • Shipping fees are calculated at checkout based on the delivery location and chosen shipping method.

International Shipping:

  • We ship to [Insert countries/regions].

  • Import duties, taxes, or customs fees are the responsibility of the recipient.

Order Tracking:

  • A tracking number will be provided via email once the order is shipped.

2. Returns & Refunds Policy

Eligibility for Returns:

  • Items must be returned within [Insert number] days from the delivery date.

  • Products must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items:

  • Gift cards, downloadable products, and personalized items.

Return Process:

  1. Contact our support team at [Insert email/contact] to initiate a return.

  2. Ship the product back to the provided return address.

  3. Once we receive and inspect the item, a refund or exchange will be processed.

Refunds:

  • Refunds will be issued to the original payment method within [Insert number] business days after we receive the returned item.

  • Shipping costs are non-refundable.

Exchanges:

  • If you wish to exchange an item, please follow the return process and indicate the replacement product.

  • Exchanges are subject to product availability.